At ClimateEase.co.uk, we are committed to ensuring your complete satisfaction with your purchase. If, for any reason, you are not satisfied with your order, please review our refund and returns policy below.

Returns

You can return any item purchased from ClimateEase.co.uk within 30 days of receiving it, provided the item is unused, in its original packaging, and in the same condition that you received it.

ITEM CONDITIONRETURN ELIGIBILITYDETAILS
Unused and in original packagingEligible for return within 30 daysMust be in resaleable condition.
Damaged or faulty upon arrivalEligible for return or exchangeMust be reported within 24 hours of delivery.
Customized or personalized itemsNon-returnable unless faultyDue to the custom nature of the product.

Return Process

  1. Contact Us: Reach out to our customer service team using the contact form or email us at support@climateease.co.uk to request a return authorization.
  2. Return Authorization: Once your return is approved, you will receive instructions on how to send your item back to us.
  3. Include Information: Please include your order number and any relevant details to help us process your return quickly.

Return Shipping Costs: Customers are responsible for the cost of return shipping unless the item is faulty or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

Refunds

Once your returned item is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

  • Approved Refunds: If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
  • Partial Refunds: In some cases, only partial refunds are granted (e.g., if an item is returned not in its original condition, is damaged, or is missing parts for reasons not due to our error).
  • Non-Refundable Items: Customized or personalized items cannot be refunded unless they arrive damaged or faulty.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please email us at support@climateease.co.uk, and we will guide you through the process.

Faulty or Damaged Items

If you receive a faulty or damaged item, please contact us immediately at support@climateease.co.uk with details of the defect or damage. You must report this within 24 hours of receiving the item. We may request photographs of the damage to assist with the claim.

Resolution: Depending on the situation, we may offer a replacement, repair, or full refund.

Non-Returnable Items

Certain items are non-returnable, including:

  • Personalized or custom-made items.
  • Gift cards.
  • Items marked as final sale.

Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again.
  2. Contact your credit card company, as it may take some time before your refund is officially posted.
  3. Contact your bank, as there may be a processing delay.

If you’ve done all of this and still have not received your refund, please contact us at support@climateease.co.uk.

Contact Us

For any questions or concerns regarding our refund and returns policy, please contact us at:

Emailsupport@climateease.co.uk

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